Client Program Manager - Remote

Overview

This position is for a Client Program Manager in the United States, responsible for driving complex programs and ensuring outstanding client experiences.

In Short

• Manage complex, cross-functional programs from conception to execution.
• Collaborate with internal and external stakeholders.
• Monitor and improve customer satisfaction metrics.
• Develop and track operational KPIs.
• Lead project teams through planning and execution.
• Mentor team members to enhance their professional growth.
• Facilitate performance and strategy meetings.
• Identify opportunities for operational improvement.

Requirements

• Experience in program management.
• Strong communication skills.
• Ability to manage multiple stakeholders.
• Experience with KPI development and tracking.
• Leadership and mentorship experience.
• Strong analytical skills.
• Ability to work in a dynamic environment.
• Proficiency in project management tools.

Benefits

• Opportunity to influence customer satisfaction.
• Support for continuous improvement initiatives.
• Dynamic global work environment.
• Visibility across multiple functions.