Senior Product Owner - Billing & Payments - Remote

Overview

We are looking for an experienced and business-savvy Senior Product Owner to own and optimize our Billing & Payments domain. This role requires someone who is not just comfortable with high-level strategy but also thrives in getting hands-on with the details, diving deep into customer pain points, edge cases, and financial operations to drive meaningful impact.

In Short

• Own and optimize Jimdo’s billing and payments infrastructure to ensure reliability, scalability, and efficiency.
• Drive key payment metrics, including Payment Rate, Authorization Rate, Fraud Rate, Dunning Recovery Rate, and CX enablement.
• Deeply understand customer payment use cases - analyzing every step from checkout to subscription renewals, refunds, chargebacks, and involuntary churn.
• Manage relationships with payment vendors (Stripe, Adyen, PayPal, etc.) and billing systems (Zuora, Chargebee, etc.) to improve performance and SLAs continuously.
• Balance product innovation with compliance - ensuring regulatory adherence (PSD2, SCA, VAT, tax compliance).
• Define and enforce SLAs for critical payment APIs to ensure reliability and seamless developer integration.
• Optimize subscription management—making it easier for customers to upgrade, downgrade, pause, or cancel while reducing friction and involuntary churn.
• Partner with Finance, Engineering, CX, Legal, Marketing and more to create a world-class billing and payment experience for Jimdo and its customers.

Requirements

• Strong business acumen—you understand how payments drive revenue, retention, and customer satisfaction, and you do not shy away from financial modeling and trade-offs.
• Deep expertise in SaaS billing & payment systems, with hands-on experience in PSPs (e.g., Stripe, Adyen, PayPal) and billing platforms (e.g., Zuora, Chargebee).
• A passion for digging into details—you do not just accept surface-level explanations but investigate root causes and edge cases.
• Ability to manage vendor relationships, including negotiations, integrations, and service-level agreements.
• Experience in subscription-based business models and expertise in financial operations like invoicing, tax compliance, and fraud prevention.
• Understanding of API-driven billing & payment architectures, working closely with engineering teams to optimize integrations.
• Knowledge of global payment regulations & compliance (PSD2, SCA, PCI-DSS, VAT compliance, etc.).
• Excellent analytical skills, using data-driven insights to improve payment rates and reduce revenue leakage.

Benefits

• Inspiring Mission: Empower solopreneurs and small businesses to succeed.
• Flexibility and Trust: Fully remote work setup with flexible working hours.
• Support for your side hustles: Up to three free Jimdo websites for your projects.
• An International Diverse Team: Work with individuals from over 50 countries.
• Continuous Growth and Career Development: Access to learning platforms and career progression opportunities.
• Competitive Benefits Package: Annual compensation reviews and remote office setup bonus.