Senior Manager, Customer Operations (Inbound Virtual Contact Center) - Remote

Overview

The Senior Manager, Customer Operations will lead the inbound virtual contact center team, ensuring peak performance and driving execution across sales and service operations.

In Short

• Join a pre-IPO startup with significant funding and rapid growth.
• Work with a talented leadership team from top companies.
• Take ownership of frontline performance in a fast-paced environment.
• Implement performance management systems and feedback loops.
• Diagnose and solve operational issues effectively.
• Partner with product and engineering to optimize workflows.
• Drive a high-performance culture through coaching and accountability.
• Manage a team of approximately 50 agents.
• Utilize data to drive operational improvements.
• Be part of a company redefining car ownership management.

Requirements

• 3+ years of experience managing inbound contact center teams.
• Ability to manage through team leads and hold them accountable.
• Experience using data for operational improvements.
• Proven track record of driving performance metrics.
• Comfort working with onshore and offshore teams.

Benefits

• Comprehensive health, dental, and vision coverage.
• Paid time off and parental leave.
• 401(K) plan with employer matching.
• Equity opportunities may be available.
• Wellness benefits.