Help Desk Associate - Tier 1 - Remote

Overview

As a Help Desk Associate - Tier 1 at EZCORP, you will be part of a team dedicated to providing exceptional customer service and support for IT-related issues across various communication channels.

In Short

• Handle 100% of daily tickets submitted.
• Meet established SLAs for various services.
• Follow documentation and registration procedures.
• Achieve a minimum of 90% user satisfaction.
• Document resolutions in the knowledge base.
• Provide support for hardware and software issues.
• Assist customers via phone, chat, and email.
• Work with Windows operating systems and MS/O365.
• Have 2 years of experience in similar roles.
• Contribute to a purpose-driven team environment.

Requirements

• Knowledge of hardware and software.
• Experience in customer service and IT support.
• Familiarity with MS/AD and basic networking.
• Ability to follow processes and procedures.
• Experience with Windows OS (7, 10, 11).
• Strong communication skills.
• Ability to work remotely.
• 2 years of experience in a Help Desk or Call Center role.
• Passion for service excellence.
• Team-oriented mindset.

Benefits

• Competitive pay and generous bonus potential.
• Opportunities for development and career advancement.
• Supportive and fun work environment.
• Commitment to diversity and inclusion.
• Access to various employment opportunities.
• Health and wellness benefits.
• Flexible working arrangements.
• Work with a purpose-driven team.
• Engagement in innovative problem-solving.
• Access to training and resources.