Costco Program Coordinator - Remote

Overview

The Costco Program Coordinator will be essential in coordinating with the Costco support team to enhance satisfaction with Costco’s retail program across the nation.

In Short

• Primary point of contact for Costco-related inquiries.
• Manage relationships with Costco Executives.
• Monitor and resolve Costco member escalations.
• Track and approve margin adjustments for escalations.
• Review leads based on Centah dashboard data.
• Analyze program performance metrics for process optimization.
• Collaborate with marketing, sales, and operations teams.
• Lead continuous improvement efforts.
• Communicate program updates to internal stakeholders.
• Ensure accurate document uploads for Costco’s approval.

Requirements

• Strong communication skills.
• Experience with CRM systems.
• Ability to analyze performance metrics.
• Experience in customer service or relationship management.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite.
• Ability to work independently and manage time effectively.
• Experience in program management is a plus.
• Passion for customer satisfaction.

Benefits

• Competitive hourly wage.
• Fully remote work opportunity.
• Opportunity to work with a leading brand.
• Collaborative team environment.
• Growth and development opportunities.
• Flexible work hours.
• Supportive management.
• Health and wellness programs.
• Employee discounts on products.
• Paid time off and holidays.