Customer Service Representative - Part Time (Remote)

Overview

The Customer Service Representative is responsible for delivering exceptional service to both Foodservice and National Retail customers through accurate order processing, product allocation, inventory updates, and proactive communication.

In Short

• Part-time position requiring work on Thursday, Friday, and Sunday evenings.
• Remote work for Maryland residents with occasional in-person training.
• Responsibilities include order management, customer service, and data entry.
• Requires proficiency in ERP systems and Microsoft Office.
• Must handle inbound/outbound calls and maintain customer records.
• Collaboration with cross-functional teams is essential.
• Strong communication skills and attention to detail are necessary.
• Experience in customer service or sales support preferred.
• Benefits include 401(k) plan and other employee perks.
• Must have a dedicated workspace and reliable internet connection.

Requirements

• 3–5 years of experience in customer service, sales support, or order fulfillment.
• High School Diploma or GED required; Associate or Bachelor’s degree preferred.
• Proficiency in ERP systems, preferably SeaSoft.
• Excellent verbal and written communication skills.
• Bilingual in English/Spanish is a plus.
• Strong analytical and organizational skills.
• Able to manage multiple tasks with attention to detail.
• Team-oriented with strong collaboration skills.

Benefits

• 401(k) plan available for part-time employees.
• Other employee perks offered.