IT Support Specialist - Remote

Overview

The IT Support Specialist will provide Tier 2 support for operating systems and Microsoft 365 services, ensuring user satisfaction while contributing to IT process improvements and supporting global operations.

In Short

• Deliver Tier 2 support for operating systems and Microsoft 365 services.
• Set up and maintain laptops/desktops for staff and contractors.
• Manage user and group accounts in Active Directory and Azure AD.
• Administer Microsoft Exchange mailboxes.
• Document technical procedures and create guides for internal knowledge.
• Collaborate with global teams for incident management.
• Participate in IT-related projects as assigned.
• Strong hands-on knowledge of Windows OS and Microsoft 365 suite.
• Fluent in English and Polish.
• Fresh graduate or 1-2 years of relevant IT support experience.

Requirements

• Degree in IT, Computer Science, or related discipline preferred.
• Experience with Windows 10/11 OS installation and troubleshooting.
• Knowledge of Active Directory and Azure AD management.
• Experience with Microsoft Intune and Exchange Online.
• Strong organizational skills and attention to detail.
• Relevant certifications like ITIL, CompTIA A+, MS-900 preferred.
• Basic networking knowledge is a plus.
• Experience in global support models is desirable.
• Familiarity with industrial file transfer tools is an advantage.
• Media industry experience is desirable.

Benefits

• Opportunity to work in a global organization.
• Engagement in IT process improvement initiatives.
• Collaboration with cross-cultural teams.
• Access to ongoing training and development.
• Participation in diverse IT projects.