Principal Solution Architect for IT Service Management (ITSM) - Remote

Overview

IT Concepts, Inc. (ITC) is seeking an experienced Principal Solution Architect for Information Technology Service Management (ITSM) to lead and support the development of ITSM-related functions to support our current customer base and business development activities.

In Short

• Design and develop scalable, efficient, and secure ITSM solutions.
• Create detailed documentation for ITSM solutions.
• Identify opportunities for innovation and improvement in ITSM practices.
• Lead technical teams in implementing ITSM solutions.
• Provide mentorship for junior ITSM professionals.
• Collaborate with business leaders and stakeholders.
• Develop and enforce IT standards and policies.
• Understand government compliance requirements.
• Remain abreast of market trends and technologies.
• Support proposal solutions compliance with regulations.

Requirements

• Deep experience in IT management.
• Expertise in one or more management platforms.
• Exceptional communication skills.
• Strategic thinking abilities.
• Experience in building relationships with stakeholders.
• Ability to travel as needed.

Benefits

• Work in a customer-centric environment.
• Opportunity for continuous learning and improvement.
• Collaborative team culture.
• Impactful work supporting government customers.