Application Administrator - Remote

Overview

IT Concepts is seeking an Application Administrator to manage the ServiceNow platform and support the VA End Point Support and Operations Monitoring contract.

In Short

• Manage daily operations and maintenance of IT software applications.
• Communicate with end users to understand application-related issues.
• Implement and configure ServiceNow platform modules.
• Customize workflows and dashboards using ServiceNow tools.
• Provide day-to-day monitoring and user support for ServiceNow.
• Troubleshoot and resolve issues within the platform.
• Identify automation opportunities to streamline processes.
• Train users on new features and maintain documentation.
• Collaborate with stakeholders for enhancements and improvements.
• Work remotely within the US during Eastern Time hours.

Requirements

• Experience with ServiceNow platform management.
• Strong understanding of IT Service Management processes.
• Ability to gather and document software enhancement requirements.
• Experience in customizing workflows and interfaces.
• Skills in monitoring and troubleshooting IT systems.
• Proficient in configuring dashboards and reports.
• Knowledge of automation techniques within IT platforms.
• Strong communication and collaboration skills.
• Ability to provide user training and support.
• Experience in maintaining comprehensive documentation.

Benefits

• Opportunity to work on government contracts.
• Remote work flexibility.
• Engagement in innovative IT solutions.
• Supportive team culture focused on continuous learning.
• Chance to make a positive impact in communities.