Patient Admissions Coordinator - Remote

Overview

ISTA Personnel Solutions is a global BPO company, partnering with a well-established USA-based client in the healthcare sector. We are seeking a Patient Admissions Coordinator to join our remote support team.

The Patient Admissions Coordinator serves as the first point of contact for families seeking Applied Behaviour Analysis (ABA) services. This role guides families through the admissions and onboarding process, ensuring all required documentation is collected, insurance benefits are verified, and authorisations are secured. The coordinator provides families with clear communication, compassionate support, and a smooth transition into care services.

In Short

• Respond to new family enquiries via phone, email, and online forms.
• Collect required documentation (diagnoses, referrals, insurance cards).
• Verify US insurance benefits and secure pre-authorisations for services.
• Clearly explain coverage, co-pays, and out-of-pocket costs to families.
• Maintain accurate records in CRM/EHR systems.
• Coordinate with clinical and scheduling teams to initiate services.

Requirements

• Working Hours: This role requires you to work EST hours, Monday - Friday 09:00 AM - 06:00 PM.
• You will be required to work on both South African and US public holidays.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps is mandatory.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages.

Benefits

• Work in a remote environment.
• Competitive compensation for public holidays.