Account Manager (IT Solutions) - EST Shift - Remote

Overview

We are looking to hire an Account Manager (IT Solutions) with a strong track record in CRM management, client operations, and cross-functional coordination.

In Short

• Manage customer and referral partner leads and process commissions.
• Maintain CRM and support DocuSign processes.
• Coordinate account management and client operations.
• Support marketing and communication efforts.
• Ensure data integrity and operational efficiency.
• Prepare for QARs and manage client engagement.
• Assist in creating and updating marketing materials.
• Track NPS/CSAT surveys and report completion rates.
• Support client gifting logistics.
• Work in a dynamic team environment focused on innovation.

Requirements

• Experience in CRM management and client operations.
• Proficiency in HubSpot and SharePoint.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and projects.
• Experience with contract processes (DocuSign).
• Familiarity with client engagement metrics (NPS, CSAT).
• Proactive and self-motivated individual.
• Ability to work in EST shift hours.
• Strong analytical skills and attention to detail.
• Team player with a collaborative mindset.

Benefits

• Advanced training opportunities.
• Collaborative work environment.
• Opportunity to work with innovative technologies.
• Support for professional development.
• Dynamic and entrepreneurial culture.
• Chance to make a significant impact on client success.
• Flexible working arrangements.
• Access to global digital talent.
• Engagement in exciting projects.
• Supportive management and open communication.