Moderation Specialist - Remote

Overview

iSchool is looking for a dedicated Moderation Specialist to join our Sales team and help maintain a safe and engaging online learning environment for our students. As a Moderation Specialist, you will be responsible for monitoring our online platforms to ensure that all interactions adhere to community guidelines and promote a positive experience for our users. Your role will be crucial in fostering a safe virtual space where students can explore and learn about coding, AI, and technology without disruptions.

In Short

• Monitor community interactions across various platforms, including forums, social media, and online classrooms.
• Address and escalate any inappropriate content or behavior in a timely manner.
• Promote positive engagement by encouraging constructive conversations among users.
• Prepare and maintain reports on community feedback and moderation actions.
• Collaborate with the content and support teams to develop strategies for fostering an inclusive community.
• Stay informed of trends and issues affecting our student community.

Requirements

• Strong communication skills.
• Experience in community moderation.
• Ability to handle sensitive situations with care.
• Familiarity with online learning platforms.
• Analytical skills for reporting and feedback.

Benefits

• Opportunity to work in a dynamic educational environment.
• Collaborative team culture.
• Potential for professional growth.