Collections Supervisor Bilingual - Remote

Overview

The Collections Supervisor Bilingual is responsible for leading and managing a team of collection agents, ensuring efficient operations and adherence to company standards while fostering a high-performance environment.

In Short

• Oversee daily operations of the collections team.
• Monitor team performance metrics and implement coaching.
• Develop and implement strategies to enhance collection rates.
• Prepare reports on team performance for senior management.
• Ensure compliant communication with customers.
• Coordinate with other departments for operational effectiveness.
• Must live in Mexico City or metropolitan area.
• Bilingual in English and Spanish required.
• Experience in collections preferred.
• Remote working model available.

Requirements

• 1 year experience in a supervisory role in collections.
• Strong English communication skills.
• Proficiency in Excel and CRM tools.
• Ability to motivate and mentor a team.
• High attention to detail and multitasking abilities.
• Experience with KPI reporting and quality audits.
• Proactive and data-driven approach.
• Experience in customer service is a plus.
• Ability to manage negotiations and handle arguments.
• Enjoy working with people and adapting to changes.

Benefits

• Attractive salary with bonuses.
• Additional benefits and work-life balance programs.
• Remote working model.
• Medical and psychological attention.
• Self-care days.
• Work with a motivated team in a startup environment.