Customer Care Representative - Remote

Overview

Join the IPG Team! Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

In Short

• Responsible for managing daily transactions between IPG's Customers and the Supply Chain.
• Achieve pre-agreed upon KPI and Quality Scorecard based on PMTA.
• Gain knowledge of IPG technical services, such as B2B and EDI.
• Process product orders, sample orders, and literature requests.
• Verify order entry accuracy using Order Review Checklist.
• Maintain contact with Internal and External Customers to monitor satisfaction.
• Resolve pricing issues and process claims and complaints.
• Provide excellent phone etiquette with active listening skills.
• Perform periodic customer activity analysis to improve satisfaction.
• Follow all company policies and procedures.

Requirements

• Bachelor's Degree in business or related field (preferred).
• 2 years Customer Service or related field experience (preferred).
• Knowledge of Packaging Industry a plus.
• Experienced in Microsoft Office, specifically Excel and Word.
• AS400 Experience (preferred).
• Strong Math Skills.
• Strong interpersonal, verbal, written, and telephone communication skills.
• Must be personable and have a passion for providing excellent Customer Service.
• Detail oriented, results driven, and conscientious.
• Ability to multi-task and work in a fast-paced environment.

Benefits

• Competitive pay and extensive benefits.
• Ongoing training and support for career development.
• Stable and secure environment.
• Opportunities to enhance skills and advance career.
• Commitment to sustainability and eco-friendly practices.