Client Service Lead - Account Management - Remote

Overview

The Client Service Lead will oversee a team of Account Managers, ensuring high-quality collaboration with clients and managing project budgets and resources effectively.

In Short

• Lead a team of 4 Account Managers.
• Ensure quality collaboration with clients.
• Manage budget planning and resource allocation.
• Conduct regular team meetings and individual discussions.
• Collaborate with recruiting for team growth.
• Focus on client satisfaction and growth.
• Act as the main contact for performance clients.
• Plan and control complex projects and campaigns.
• Build strong relationships with key accounts.
• Develop innovative growth strategies for clients.

Requirements

• Minimum 3 years in Account Management with successful project leadership.
• At least 1 year of leadership experience.
• Ability to motivate and inspire the team.
• Deep knowledge of eCommerce and performance marketing.
• Data-driven decision-making skills.
• Excellent communication abilities.
• Efficient resource utilization and prioritization skills.
• Strong strategic and analytical thinking.
• Understanding of customer needs and relationship building.
• Experience in New Business and Sales.
• Fluent in German and English.

Benefits

• Flexible work model: office or remote.
• Up to 6 weeks of work from any EU country.
• 27 vacation days plus birthday leave.
• Additional paid time off on specific holidays.
• €1,500 annual training budget.
• Urban Sports Club subsidy for fitness.
• Personalized benefits options.
• Regular team events and a supportive culture.
• High-quality work environment with modern offices.
• Snacks, drinks, and monthly team lunches.