Centralized Services Technician - Remote

Overview

The mission of the Centralized Services Technician role at Intelligent Technical Solutions is to ensure efficient and effective backup solutions, software coverage, smooth IT operations, and collaboration with other departments to align the clients’ IT infrastructure with their business goals and objectives.

In Short

• Deploy and configure backup solutions for all servers, workstations, and SaaS applications
• Remediate server, workstation, and SaaS backup issues within 24 hours of detection
• Audit backup configurations and status every month to ensure that all data is secure and can be recovered in case of any data loss
• Microsoft and 3rd party patching auditing and remediation
• Troubleshoot general IT issues
• Audit software coverage reports every month to remediate issues
• Minimize internal staff work interruptions
• Liaise with vendors
• Ensure that all projects are completed on time and within budget
• Collaborate with other departments on projects
• Ensure that the company’s IT infrastructure is aligned with its business goals and objectives

Requirements

• Experience in deploying and configuring backup solutions, remediating server, workstation, and SaaS backup issues, and auditing backup configurations and status.
• Strong problem-solving skills to identify the root cause of IT issues and provide effective solutions.
• Excellent communication skills to interact with other departments, vendors, and clients.
• Detail-oriented to ensure that all backup solutions are configured correctly, software coverage reports are accurate, and IT issues are resolved efficiently.
• Strong technical background in IT infrastructure, including servers, workstations, SaaS applications, and backup solutions.
• Adaptable to work in a fast-paced environment with changing priorities.

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement