Store Operations Enablement Specialist - Remote

Overview

The Store Operations Enablement Specialist is responsible for enabling retailer store teams with the knowledge and tools needed to effectively support Caper operations in their stores, without external support. In this client-facing role, your on-the-ground presence in partner grocery stores will be pivotal to driving operational success alongside retailer store teams while also collaborating remotely with Caper’s operations, product, and business teams for enduring performance.

In Short

• Engage with store teams during the post-launch cycle of a retailers’ Caper program.
• Provide retailer store Associates and Managers with the knowledge and tools to effectively support Caper operations without external support.
• Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
• Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards and driving store team engagement with these programs.
• Conduct technical testing and troubleshooting alongside store teams, enabling them to follow guides to problem-solve issues with technology.
• Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within store locations.
• Document processes, issues, and resolutions in clear notes and other media as required.

Requirements

• Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
• Strong ability to generate buy-in with a wide range of external partners, from store associates to store management.
• Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
• Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
• Customer-focused orientation that aims to over-deliver on expectations.
• Collaborative attitude who enjoys working with a team to solve problems.

Benefits

• This is a temporary contractor role for up to 3 months.
• Flexible schedule, including availability during store peak hours, weekends, and holidays as needed to meet project demands.
• Opportunity to impact our operations at the grassroots level.