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Production Engineer - Remote

Posted 1 week ago
DevOps / Sysadmin
Full Time
India

Overview

As a Production Engineer, you’ll be part of our newly formed global Production Engineering (Prod Eng) team — the bridge between Technical Support and Engineering. Your mission is to accelerate the resolution of complex, customer-impacting issues, reduce escalation times, and contribute to the reliability and resilience of our products.

In Short

  • Own Tier 3 technical escalations from Technical Support and ensure rapid resolution.
  • Investigate, triage, and mitigate incidents, ensuring accountability and timely communication.
  • Conduct trend and root-cause analysis to identify recurring issues, bug patterns, and product gaps.
  • Read and interpret application code to isolate, reproduce, and diagnose complex technical problems.
  • Collaborate with Support and Product Engineering to drive systemic improvements and long-term fixes.
  • Contribute to the creation and maintenance of runbooks, escalation workflows, and troubleshooting guides.
  • Partner with cross-functional teams to improve monitoring, logging, and alerting for production systems.
  • Automate repetitive tasks and build tools to improve team efficiency.
  • Participate in on-call rotations as part of a 24×7 follow-the-sun model.

Requirements

  • 3–5 years of experience in Production Engineering, Technical Support (Tier 3), SRE, or similar roles in a SaaS or enterprise software environment.
  • Strong understanding of incident management, troubleshooting, and root cause analysis.
  • Ability to read and understand code (golang preferred) to debug issues, analyze stack traces, and collaborate effectively with developers.
  • Proficiency with ServiceNow, Jira, Azure DevOps, or equivalent tools.
  • Familiarity with monitoring and observability platforms (Grafana, Prometheus, Splunk, etc.).
  • Hands-on experience with cloud platforms such as Azure, AWS, or GCP.
  • Basic scripting or automation skills (e.g., Python, PowerShell, or Bash).
  • Strong communication and cross-functional collaboration skills.
  • Data-driven mindset with a focus on efficiency, metrics, and continuous improvement.

Benefits

  • Experience working in globally distributed, follow-the-sun teams.
  • Exposure to AI or automation for incident triage or resolution.
  • Experience contributing to DevOps or SRE practices.
  • Prior experience in backup, recovery, or data management products.
InfraCloud Technologies logo

InfraCloud Technologies

InfraCloud Technologies is a forward-thinking technology company specializing in cloud infrastructure, DevOps, and site reliability engineering. With a focus on delivering scalable and highly available solutions, InfraCloud empowers organizations to optimize their cloud environments and enhance system performance. The company fosters a culture of innovation and collaboration, providing opportunities for experienced professionals to lead technical initiatives and mentor junior engineers. InfraCloud is committed to driving best practices in automation and cloud architecture, ensuring that clients achieve their business goals through robust and efficient technology solutions.

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