Financial Analyst - Professional Services and Customer Support - Remote

Overview

This role involves supporting the Professional Services and Customer Support functions within our global SaaS organization. You will play a critical role in driving financial insights, supporting strategic decision-making, and enhancing operational efficiency across our post-sales functions.

In Short

• Partner with leaders in Professional Services, Customer Support, and cross-functional teams (Sales, HR, Product) to provide financial insights, align goals, and support strategic planning.
• Lead forecasting, budgeting, and long-range planning processes for Services and Support functions.
• Analyze key performance metrics (utilization, billable hours, backlog, attach rates, customer satisfaction) to drive operational improvements.
• Develop and maintain financial models to support pricing, resource planning, and headcount optimization.
• Prepare and present monthly business reviews, variance analyses, and ad hoc reports to senior leadership, ensuring compliance with internal controls and audit requirements.
• Communicate effectively in both German and English with regional and global stakeholders.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or related field; MBA or CPA/CMA is a plus.
• 4–6 years of experience in FP&A, preferably within a SaaS or technology company.
• Strong understanding of Professional Services and Customer Support business models.
• Advanced Excel and financial modeling skills; experience with Netsuite or similar FP&A tools is a plus.
• Proficiency in German and English (written and spoken) is required.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently in a fast-paced, global environment.

Benefits

• We believe that inclusion is a fundamental cornerstone of our success and are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued.