Staff Engineer – Visit Experience - Remote

Overview

The Visit Experience team builds and scales the technology that powers our virtual care platform—ensuring that every patient and provider interaction is seamless, reliable, and high-quality. We own the experience of live video visits, messaging, scheduling, and real-time collaboration, and we're expanding the boundaries of what digital care can be.

In Short

• Lead architecture and development for large-scale, distributed backend systems supporting live video and virtual visit workflows.
• Design APIs, services, and infrastructure that ensure high availability, resilience, and low latency in video conferencing environments.
• Partner with product, design, and frontend/mobile teams to deliver seamless visit experiences across devices.
• Guide innovation in video quality, reliability, and integrations (e.g., scheduling, EMR, messaging, and real-time transcription).
• Mentor and coach engineers, raising the technical bar.
• Evaluate latest technologies in WebRTC, video streaming, and real-time communication to influence our roadmap.
• Collaborate with Security and Compliance teams to ensure HIPAA and SOC2 compliance in sensitive video workflows.

Requirements

• 10+ years of backend engineering experience.
• Proven expertise designing and scaling video platforms (e.g., WebRTC, SFU/MCU architectures, streaming protocols, TURN/STUN, real-time QoS optimizations).
• Strong distributed systems background, including microservices, APIs, cloud infrastructure (AWS/GCP), and event-driven architectures.
• Proficiency in one or more backend languages (e.g., Go, Java, Scala, and Python).
• Experience building systems that require real-time reliability and fault tolerance.
• Experience setting long-term technical vision, influencing cross-team strategy, and leading complex projects.
• Experience communicating updates and resolutions to customers and other partners with an ability to partner across product, design, and clinical teams.

Benefits

• Opportunity to impact millions of patient-provider interactions.
• Hands-on technical leadership role.
• Work with a collaborative team across various disciplines.
• Mentorship opportunities to guide junior engineers.
• Engage with cutting-edge technologies in video and real-time communication.