Technical L1-L2 Support Consultant - Remote

Overview

Our client is a leading international investment fund that leverages data and technology to develop advanced financial strategies. They focus on generating high-quality predictive signals (‘alphas’) to identify market opportunities. The company fosters a data-driven, fast-paced, and collaborative environment, where technical expertise is essential to maintaining the stability and performance of critical systems.

This role operates at the intersection of L1 and L2 support, with elements of L3 responsibilities, requiring strong debugging skills, analytical thinking, and a proactive approach to problem-solving.

In Short

• Provide L1 and L2 technical support.
• Engage in debugging and troubleshooting of systems.
• Analyze technical issues and provide solutions.
• Collaborate with teams to ensure system stability.
• Utilize data and technology to improve support processes.
• Maintain performance of critical systems.
• Work in a fast-paced and collaborative environment.
• Take proactive measures to prevent issues.
• Support elements of L3 responsibilities as needed.
• Contribute to a data-driven decision-making process.

Requirements

• Strong debugging and analytical skills.
• Experience in L1 and L2 support roles.
• Ability to work in a fast-paced environment.
• Proactive problem-solving approach.
• Technical expertise in relevant systems.
• Excellent communication skills.
• Experience with financial systems is a plus.
• Ability to collaborate effectively with teams.
• Detail-oriented and organized.
• Willingness to learn and adapt.

Benefits

• Opportunity to work with a leading investment fund.
• Collaborative and innovative work environment.
• Professional development opportunities.
• Competitive salary and benefits package.
• Access to advanced technology and tools.
• Flexible working conditions.
• Supportive team culture.
• Chance to make a significant impact.
• Work on exciting and challenging projects.
• Engagement in data-driven strategies.