Customer Success Manager - Remote

Overview

IMPLAN is seeking a Customer Success Manager to provide hands-on software and economic analysis support to clients, ensuring their success and satisfaction with IMPLAN products.

In Short

• Full-time position focused on customer success and support.
• Work with clients to develop adoption and retention strategies.
• Become a subject matter expert on IMPLAN data and products.
• Onboard new customers and maintain client relationships.
• Provide ongoing analytical support through various communication platforms.
• Identify upsell and cross-sell opportunities to grow customer spend.
• Collaborate with internal teams to voice customer needs.
• Flexible and adaptable in a fast-paced team environment.
• Requires strong communication and problem-solving skills.
• Remote workplace with occasional travel for meetings.

Requirements

• Deep understanding of IMPLAN products and data.
• Proficiency with Microsoft Office and Google Suites.
• Experience in customer success or service roles.
• Strong verbal and written communication skills.
• Ability to multitask across various software platforms.
• Experience with Salesforce CRM, Zendesk, and Pendo is a plus.
• Master’s degree in a related field preferred.
• 1-3 years of relevant experience.
• Ability to work independently and prioritize tasks.
• Willingness to adapt and be challenged.

Benefits

• Medical, Dental, Vision, and Disability insurance.
• Retirement 401k plan with company match.
• Flexible Spending Accounts.
• Gym Membership Reimbursement.
• Paid Time Off and company holidays.
• Collaborative and welcoming workplace environment.
• Free snacks and drinks.
• Company social outings.
• Workweek ends at 3 p.m. on Fridays.
• Opportunity for professional growth and development.