Head of Customer Success - SaaS / Tech - Remote

Overview

An exciting opportunity has arisen for an experienced and dynamic Head of Customer Success to join a leading cloud-based systems integration company. This fully remote role offers the chance to work with some of the leading D2C (Direct-to-Consumer) brands in the UK, USA & Australia and collaborate with cutting-edge technologies including Shopify, Brightpearl, NetSuite, CIN7, Peoplevox and more.

In Short

• Oversee the entire customer journey and ensure successful onboarding.
• Build and maintain relationships with key accounts.
• Manage the pre-sales pipeline in collaboration with the sales team.
• Lead and develop a high-performing Customer Success team.
• Conduct analysis of customer feedback to drive improvements.
• Develop strategies for customer satisfaction and loyalty.
• Collaborate with Sales, Marketing, Product, and Engineering teams.

Requirements

• Proven experience in a senior customer success or account management role.
• Strong understanding of the customer lifecycle.
• Ability to manage key accounts and lead initiatives.
• Experience in managing the pre-sales process.
• Strong analytical skills for root cause analysis.
• Excellent leadership and communication skills.
• Highly organized with problem-solving skills.
• Customer-first mentality.

Benefits

• Work with leading omnichannel brands and innovative technologies.
• Join a rapidly growing company with direct impact.
• Collaborate with a passionate and supportive team.
• Enjoy a fully remote role with flexibility.
• Competitive salary and benefits package.