Technical Account Manager - Remote

Overview

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

In Short

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results.
• Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives.
• Lead and drive challenging requests across simultaneous client engagements.
• Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements.
• Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions.
• Perform health checks, document findings, and provide best-practice recommendations.
• Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion.
• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.
• Collect metrics and develop reports that illustrate project health and progress.
• Travel: Although this is a home-office based position, applicants must be able to travel 30% for customer visits.

Requirements

• Bachelor’s degree in engineering or science.
• Knowledge of networking concepts such as: Routers, switches, load balancers, and security solutions from a variety of vendors.
• Experience with integrating heterogeneous security environments.
• Familiarity with SIEM and SOAR in enterprise customer environments.
• Strong organizational skills with the ability to handle multiple clients.
• 5-10 years of experience supporting SaaS enterprise software.
• Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with security practitioners, architects and executives.
• Fast learner with the ability to explain complex technical concepts to a variety of audiences.
• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.
• Be effective working independently and in a team setting.

Benefits

• Medical, Dental, Vision Coverage
• Health and Dependent Savings Accounts
• Life and Disability Programs
• Paid Parental Leave
• Voluntary Benefit Programs
• Company Sponsored Wellness Program
• Retirement Savings
• Equity Opportunities
• Paid time off and Paid Holidays
• Employee Incentive Program