Senior Field Service Technician - Remote

Overview

The Senior Field Service Technician role at IDEAL Electric Company involves performing service, diagnostics, repair, and preventive maintenance on high-power electric motors and generators. This remote position serves customers worldwide and requires a commitment to excellence and customer relationships.

In Short

• Remote position with occasional travel to Mansfield, Ohio.
• Perform service and maintenance on large electric motors and generators.
• Provide technical support to customers via phone, virtual, and in-person.
• Work safely and adhere to security standards.
• Prepare and organize service trips.
• Install and commission equipment during travel assignments.
• Excellent communication and customer service skills required.
• Five to ten years of related experience preferred.
• Must be willing to travel extensively.
• Competitive wages and comprehensive benefits offered.

Requirements

• High School Diploma or equivalent; technical school education preferred.
• Experience with large rotating electrical and mechanical equipment.
• Strong analytical thinking and problem-solving skills.
• Proficiency in Microsoft Office 365 and project management tools.
• Ability to lift 50-75 pounds and work in various environments.
• Must have a valid passport and US driver's license.
• Ability to work flexible hours, including overtime.
• Attention to detail and time-management skills.
• Team player with excellent interpersonal skills.
• Must pass a pre-employment physical assessment.

Benefits

• Competitive wages.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement plan with employer contribution.
• Paid time off and ten paid holidays per year.
• Life insurance options.