Senior ServiceNow ITSM/CMDB Implementer/Developer - Remote

Overview

This position is for a Senior ServiceNow ITSM/CMDB Implementer/Developer to support federal clients by implementing ITSM solutions using the ServiceNow platform.

In Short

• 100% remote work available within the U.S.
• Implement ITSM solutions on the ServiceNow platform.
• Collaborate with ITSM process owners and stakeholders.
• Design and develop CMDB data models and governance frameworks.
• Integrate CMDB with Asset Management modules.
• Create Standard Operating Procedures and reports.
• Ensure data quality and governance for CMDB.
• Contribute to platform upgrades and testing.
• Strong problem-solving and communication skills required.
• Must reside in the U.S. due to federal contract requirements.

Requirements

• Bachelor’s degree in computer science or related field.
• ServiceNow Certified System Administrator (CSA).
• 5+ years of ServiceNow implementation experience.
• 6+ years of experience in ITSM and ITIL.
• Proficiency in JavaScript, REST/SOAP APIs, HTML, and CSS.
• Strong understanding of IT Service Management processes.
• Must be a U.S. Citizen or Green Card Holder.
• Preferred certifications: ServiceNow CAD, CIS-ITSM.
• Local candidates from MD, DC, VA preferred.
• Strong analytical and problem-solving skills.

Benefits

• Work in a global advisory and technology services company.
• Collaborative and inclusive workplace culture.
• Opportunities for professional growth and development.
• Equal opportunity employer.
• Reasonable accommodations available for applicants.