Workday Support Administrator - Remote

Overview

The Workday Support Administrator provides advanced technical support for Workday HCM, Payroll, and related modules, handling issues beyond basic Tier 1 help desk functions such as login or navigation assistance. This role is vital for diagnosing, resolving, and preventing complex Workday issues, ensuring minimal downtime for users.

In Short

• Provide Tier 2 / Tier 3 support for Workday issues.
• Troubleshoot and resolve configuration errors and data inconsistencies.
• Assist users with authentication and access issues.
• Document solutions and maintain a knowledge base.
• Manage user accounts and monitor system health.
• Escalate complex issues to client experts or vendors.
• Ensure adherence to compliance and IT policies.
• Assist in Workday testing and integration tasks.
• Provide after-hours support on a rotating schedule.
• Stay updated on Workday releases and recommend improvements.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field.
• 3+ years of experience in Workday administration or Tier 2/3 support.
• Proficiency in Workday modules and security processes.
• Experience with ticketing tools and remote support tools.
• Excellent English communication skills for cross-time-zone collaboration.
• Analytical and detail-oriented mindset.
• Workday certification is a plus.
• Experience supporting large-scale environments is preferred.
• Familiarity with ITIL practices is beneficial.
• Background in healthcare environments is advantageous.

Benefits

• Opportunity to work in a remote environment.
• Engagement with a dynamic team.
• Continuous learning and development opportunities.
• Participation in large-scale Workday implementations.
• Flexible working hours.