Head of Student Collections - Remote

Overview

The Head of Student Collections will lead and develop a high-performing collections team focused on optimizing revenue recovery while maintaining positive student relationships.

In Short

• Lead a collections team across multiple time zones.
• Design and implement collections strategies.
• Set performance objectives and KPIs for the team.
• Provide coaching and mentoring to team members.
• Collaborate with cross-functional teams for student support.
• Oversee end-to-end collections processes.
• Manage relationships with external collection agencies.
• Implement technology solutions for efficiency.
• Develop revenue forecasts and analyze payment patterns.
• Prepare management reports on collections performance.

Requirements

• 5+ years of collections or debt recovery management experience.
• 3+ years of team leadership experience.
• Proven track record of achieving collection targets.
• Experience with student financing products.
• Strong business acumen and problem-solving skills.
• Excellent communication skills.
• Undergraduate degree in a relevant field.

Benefits

• Equity options in the business.
• Flexible and remote working options.
• Opportunity to enroll in Coding Bootcamps.
• 19 annual leave days and health insurance benefits.
• Work with top professionals in edtech.
• Impactful work making education accessible.