Service and Repair Manager - Remote

Overview

The Service and Repair Manager is responsible for leading the service and repair team, ensuring efficient operations and high customer satisfaction while fostering a positive work culture.

In Short

• Lead and mentor the service and repair team.
• Develop and implement service procedures and policies.
• Collaborate with other departments to meet business goals.
• Manage customer interactions and resolve issues efficiently.
• Create repair Bills of Materials (BOMs) with vendors.
• Maintain accurate records of customer service actions.
• Oversee daily work schedules and approve time off.
• Ensure adherence to budget and corporate goals.
• Encourage a positive team culture and provide feedback.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent required.
• 3-5 years of experience in Human Resources preferred.
• Valid Driver’s license with a clean driving record.
• Ability to lead and think strategically.
• Strong troubleshooting and multi-tasking skills.
• Excellent written and oral communication abilities.
• Knowledge of hydraulics and pneumatics.
• Proficiency in Microsoft Office Suite.
• Ability to use hand and power tools safely.
• Ability to lift 15 pounds as required.

Benefits

• Competitive salary and benefits package.
• Opportunity for professional development and training.
• Supportive work environment fostering teamwork.
• Flexible work arrangements as approved by management.
• Minimal travel required (up to 10%).