Guest Relations & Bookings Manager - Remote

Overview

The Guest Relations & Bookings Manager at Huzzle will oversee guest communications, reservations, and operational coordination for a growing hospitality group managing boutique hotels and short-term rentals.

In Short

• Primary contact for guests throughout their stay.
• Manage guest requests and inquiries.
• Handle complaints and urgent issues professionally.
• Coordinate with housekeeping and maintenance teams.
• Monitor and respond to guest reviews on various platforms.
• Manage reservations and calendar availability.
• Oversee listings across multiple booking channels.
• Process cancellations and booking amendments accurately.
• Prevent overbookings and manage allocations.
• Support pricing optimization and occupancy management.

Requirements

• Experience in hospitality and guest relations.
• Strong organizational skills and attention to detail.
• Ability to manage multiple booking channels.
• Proficient in using booking management systems.
• Excellent communication skills.
• Ability to work independently in a remote environment.
• Problem-solving skills for guest concerns.
• Familiarity with operational processes in hospitality.
• Experience with revenue and dynamic pricing tools.
• Ability to maintain accurate records and documentation.

Benefits

• Work from home flexibility.
• Opportunity to work with global clients.
• Engagement as an independent contractor.
• Support from Huzzle in your role.
• Access to ongoing training and development.