Support Engineer (Voice Technology) - Remote

Overview

As a Support Engineer (Voice Technology) at SecureCo, you will provide high-quality Level 2 & 3 technical support for enterprise voice technology solutions, ensuring reliability and customer satisfaction.

In Short

• Provide Level 2 & 3 technical troubleshooting for voice technology solutions.
• Handle complex customer issues with minimal team overlap.
• Execute configurations and implementations for customer solutions.
• Maintain technical documentation for knowledge bases.
• Collaborate with enterprise vendors and partners as needed.
• Research new products and technologies for business recommendations.
• Ensure quality in technical deliverables and implementations.
• Communicate efficiently via Service Desk software, email, and phone.
• Maintain ongoing technical ownership of implemented solutions.
• Drive customer success and uphold SecureCo’s reputation for excellence.

Requirements

• Strong technical skills in VoIP/SIP telephony.
• Proven B2B enterprise support experience.
• Exceptional business-level English communication skills.
• Ability to work autonomously with minimal supervision.
• Excellent problem-solving abilities.
• Experience with Service Desk software.
• Ability to produce and maintain technical documentation.
• Willingness to research and learn new technologies.
• Commitment to full-time work and availability during European office hours.
• Full employee status with complete payroll management.

Benefits

• Competitive salary package with potential additional benefits.
• Paid annual leave and sick leave.
• Standard notice period as per employment contract.
• Full employee status with comprehensive benefits.