Technical Support Specialist - CRM and Automation - Remote

Overview

The Technical Support Specialist will provide hands-on support for a CRM and automation platform, troubleshooting issues and collaborating with teams to enhance user experience.

In Short

• Provide technical support for Go High Level issues.
• Investigate user-reported problems.
• Configure and refine automations and workflows.
• Collaborate with internal teams to escalate bugs.
• Test updates and propose improvements.
• Maintain internal documentation.
• Suggest performance improvements based on insights.
• Work 40 hours per week with flexible hours.
• Engage as an independent contractor.
• Must have a developer's mindset and problem-solving skills.

Requirements

• Experience in technical support.
• Familiarity with CRM platforms.
• Strong problem-solving skills.
• Ability to understand and debug issues.
• Experience with OpenAI and Anthropic is a plus.
• Proactive and independent critical thinking.
• Ability to collaborate effectively with teams.
• Detail-oriented mindset.
• Understanding of AI limitations and risks.
• Ability to cross-check AI outputs.

Benefits

• Work from home with a remote-first culture.
• Flexible working hours.
• Collaborate with a dynamic team.
• Opportunity to work with innovative technologies.
• Competitive compensation.
• Supportive work environment.
• Focus on long-term relationships.
• Engagement with Australian solar and trade businesses.
• Opportunity for professional growth.
• Access to a knowledge base for continuous learning.