Level 2 System Engineer - Remote

Overview

The Level 2 System Engineer role involves diagnosing, troubleshooting, and resolving escalated IT issues, while providing high-quality customer service and managing support tickets.

In Short

• Work remotely from the Philippines.
• Diagnose and resolve complex technical issues.
• Handle escalated tickets from Level 1 engineers.
• Manage Windows Servers and Active Directory.
• Administer Microsoft 365 and Azure environments.
• Configure and manage firewalls and network security.
• Monitor system performance and optimize configurations.
• Lead system upgrades and infrastructure deployments.
• Document IT policies and security procedures.
• Mentor junior engineers and assist in training.

Requirements

• Experience in Level 2 support roles.
• Strong knowledge of Windows Servers and Active Directory.
• Proficiency in Microsoft 365 and Azure administration.
• Experience with VMware and Hyper-V.
• Familiarity with networking concepts and security practices.
• Ability to manage multiple priorities effectively.
• Excellent communication skills.
• Problem-solving and analytical skills.
• Experience with backup and disaster recovery solutions.
• Knowledge of IT documentation standards.

Benefits

• Flexible working hours as a contractor.
• Opportunity to work with Australian companies.
• 100% remote work environment.
• Engagement with a reputable Managed IT Services provider.
• Chance to mentor and develop junior staff.
• Exposure to diverse industries and technologies.
• Professional development opportunities.
• Competitive compensation package.
• Collaborative team environment.
• Support for work-life balance.