AU Operations & Customer Service Virtual Assistant - Remote

Overview

This role is for a full-time Operations & Customer Service Virtual Assistant, working remotely from the Philippines, aimed at supporting Australian companies in managing customer service and operational tasks.

In Short

• Manage online customer service enquiries professionally.
• Resolve routine complaints and issues.
• Identify and escalate matters requiring management review.
• Track refunds and maintain accurate records.
• Prepare labels and pick lists for the packaging team.
• Assist with inbox management and general operations.
• Support e-commerce workflows and customer-related tasks.
• Assist with AI-assisted workflows and content support.
• Provide general admin support and basic bookkeeping.
• Work within structured workflows and operational tasks.

Requirements

• Excellent English communication skills.
• Strong organisational abilities.
• Solid general technology skills.
• Experience in customer service is preferred.
• Ability to manage multiple tasks efficiently.

Benefits

• Work from home in a flexible environment.
• Be part of a supportive team focused on growth.
• Engage with a company that values transparency and industry knowledge.
• Opportunity to develop skills in e-commerce and operations.
• Competitive compensation package.