Content Strategy Lead - Remote

Overview

Become a part of our caring community and help us put health first. Humana’s Customer Experience (CX) team within the Retail Insurance business was formed to deliver an easy, personalized healthcare experience for all our health plan members.

In Short

• Lead the development of content strategies across multiple stakeholder groups.
• Design and lead content workstreams within large and complex projects.
• Ensure accurate and consistent communication about products and services.
• Define governance needs and create governance plans in coordination with business partners.
• Form trusted relationships across departments to influence and drive initiatives.
• Apply user research to inform content development and optimization.
• Work remotely while accommodating Eastern Standard Business Hours.
• Collaborate efficiently across various stages of the design process.
• Utilize advanced communication and storytelling abilities.
• Participate in occasional travel for training or meetings.

Requirements

• Bachelor’s Degree required.
• 6+ years of human-centered design and content strategy experience.
• 2+ years of horizontal leadership experience.
• Experience designing and leading content workstreams.
• Expert facilitation skills with the ability to engage stakeholders.
• Ability to work efficiently across design processes.
• Strong communication and storytelling skills.

Benefits

• Competitive medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off including holidays and volunteer time off.
• Short-term and long-term disability insurance.
• Life insurance and other opportunities for personal wellness.