Inbound Contacts Representative 1 - Remote

Overview

The Inbound Contacts Representative 1 plays a vital role in providing exceptional customer service by addressing incoming inquiries through various channels, ensuring that customer needs are met efficiently while adhering to company policies.

In Short

• Respond to incoming telephone, digital, or written inquiries.
• Perform basic administrative and customer support tasks.
• Resolve complex benefit questions and customer issues.
• Record details of customer interactions and escalate unresolved issues.
• Work under close supervision with defined parameters.
• Deliver consistent customer service experience.
• Prioritize workload to manage incoming calls effectively.
• Must work from a dedicated space to protect member information.
• Participate in virtual training for the first 6 to 8 weeks.
• Occasional travel to Humana's offices may be required.

Requirements

• U.S. Citizenship is required for this role.
• 1+ years of customer service experience.
• Ability to manage multiple priorities and computer applications.
• Strong typing and navigation skills.
• Experience in healthcare or call center preferred.
• College degree preferred.
• Knowledge of customer service principles.
• Must receive approval for government security clearance.

Benefits

• Competitive medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including holidays and volunteer time.
• Short-term and long-term disability coverage.
• Life insurance and other opportunities for well-being.