DACH Customer Success Manager - Remote

Overview

HubSpot is looking for a DACH Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.

In Short

• Manage 100 – 200 customer relationships.
• Work with customers to understand their goals and align them with necessary resources.
• Partner with different teams at HubSpot to solve for the customer.
• Mix of proactive and reactive work with autonomy in managing customer relationships.
• Promote growth of install base by uncovering opportunities for more HubSpot products.
• Understand technical roadblocks and make recommendations on solutions.

Requirements

• Fluency in written and spoken English and German.
• 1+ years of experience in a client-facing or account management role.
• Business savvy with consultative, problem solving, and issue resolution skills.
• Strong knowledge of the media/digital landscape.
• Motivated self-starter with strong examples of achieving results.
• Super organized, quick learner who works well under pressure.
• Strong negotiation skills and comfortable with financial conversations.
• Ability to build and maintain relationships and manage expectations.
• Knowledge of Inbound Marketing or aptitude to learn it quickly.
• Support ongoing partner relationships to maximize acquisition and retention.

Benefits

• Flexible work environment.
• Opportunity to work with a diverse team.
• Access to professional development resources.
• Supportive company culture.