Associate Contract Manager, Scaled Team - Remote

Overview

As an Associate Contract Manager for our 1:Many (Scaled) Customer base at HubSpot you will be responsible for handling all assigned customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.

In Short

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
• Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals.
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems.
• Work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales.
• Provide feedback and pilot new processes and playbooks.

Requirements

• Passionate about creating a great customer experience.
• Clear communication skills with the ability to lead phone conversations.
• Ability to understand multiple perspectives in a situation.
• Healthy negotiation and interpersonal problem-solving skills.
• Embrace a dynamic and motivating environment.
• Invest in relationships with customers and colleagues.
• Contribute to a positive team environment of equality and inclusion.

Benefits

• Competitive salary and equity plan options.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Flexible working environment.
• Support for diversity and inclusion initiatives.