Associate Contract Manager - German Speaker - Remote

Overview

As a Contract Renewal Manager for our 1: Many Customer base at HubSpot, you will be responsible for handling customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.

In Short

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
• Communicate directly with customers and internal colleagues to ensure the execution of customer renewals.
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems.
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
• Help surface good fit leads to sales by driving value in every conversation.

Requirements

• Fluent in both German and English.
• Strong negotiation skills.
• Passionate about creating a great customer experience.
• Clear communication skills with the ability to effectively guide a phone conversation.
• Ability to understand multiple perspectives in a situation.
• Healthy interpersonal and problem-solving skills.
• Strong organizational and prioritization skills.
• Embrace a dynamic and motivating environment.
• Invest in relationships with customers and colleagues.
• Contribute to a positive team environment of equality and inclusion.

Benefits

• Flexible working options including remote work.
• Opportunities for professional growth and development.
• A diverse and inclusive workplace culture.
• Supportive team environment.
• Recognition for contributions and achievements.