Client Services Representative (Work From Home) - Remote

Overview

As a Client Service Representative, you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority.

In Short

• Manage the servicing of existing clients and handle customer servicing inquiries.
• Deal with escalated payment issues.
• Ensure timely collection of statements and documentation.
• Follow changing guidelines within the servicing process.
• Determine the reason for cancellation and assist in retention.
• Increase contact rate effectiveness.
• Manage a high volume of phone calls for a large customer base.
• Possess extensive knowledge of the firm's product offerings.

Requirements

• Ability to determine the best course of action for client inquiries.
• Efficient multitasking and organizational skills.
• Customer Service skills (verbal & written).
• Familiarity with debt settlement products.
• Empathetic and a team player.
• History of meeting performance targets.
• Maintaining a positive attitude and professionalism.
• Excellent time management and prioritization skills.
• Superior organizational skills.

Benefits

• Paid time off.