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Client Services Representative (Work From Home) - Remote

Posted 1 week ago

Overview

As a Client Service Representative, you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority.

In Short

  • Manage the servicing of existing clients and handle customer servicing inquiries.
  • Deal with escalated payment issues.
  • Ensure timely collection of statements and documentation.
  • Follow changing guidelines within the servicing process.
  • Determine the reason for cancellation and assist in retention.
  • Increase contact rate effectiveness.
  • Manage a high volume of phone calls for a large customer base.
  • Possess extensive knowledge of the firm's product offerings.

Requirements

  • Ability to determine the best course of action for client inquiries.
  • Efficient multitasking and organizational skills.
  • Customer Service skills (verbal & written).
  • Familiarity with debt settlement products.
  • Empathetic and a team player.
  • History of meeting performance targets.
  • Maintaining a positive attitude and professionalism.
  • Excellent time management and prioritization skills.
  • Superior organizational skills.

Benefits

  • Paid time off.

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