Customer Success Manager - Remote

Posted 13 weeks ago

Customer Service

Full Time

Worldwide

Customer Journey Management

Strategic Business Reviews

Customer Feedback

Overview

The Customer Success Manager at Hotelchamp will take ownership of clients in the German, Austrian, and Swiss markets, ensuring high-quality support and customer satisfaction.

In Short

Manage the whole customer journey from onboarding to continued success.
Maintain a deep understanding of the product and its features.
Conduct regular check-in calls and workshops for client retention.
Identify opportunities for expansion and educate clients on additional products.
Translate customer feedback into actionable insights for product development.

Requirements

Strong communication skills in English and German.
Experience in customer success or account management.
Ability to understand and explain technical products.
Proven track record of managing client relationships.
Strong problem-solving skills and a customer-oriented mindset.

Benefits

Engaging remote work environment.
Support for personal and professional development.
Dynamic and young team culture.
Opportunities for growth within the company.
Flexible working hours.

Hotelchamp

Hotelchamp is a leading player in the hospitality technology sector, dedicated to empowering hotels to increase direct bookings and enhance guest experiences through innovative, psychology-driven solutions. Their product suite, which includes Convert, eCommerce, and Metasearch, is designed to revolutionize how hotels attract and engage with guests. With a focus on sales growth and customer satisfaction, Hotelchamp fosters a dynamic and supportive work environment, encouraging employees to make a significant impact in the hotel tech industry.

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