Customer Onboarding Specialist - Remote

Overview

As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey, ensuring that new clients are transitioned smoothly and effectively onto our platform.

In Short

• Implement effective onboarding processes for new customers.
• Conduct initial training sessions and demonstrations tailored to customer needs.
• Develop customized onboarding materials and resources in English.
• Maintain clear communication with new customers throughout the onboarding process.
• Collaborate with sales and customer success teams to improve customer satisfaction.
• Monitor and report on the effectiveness of onboarding initiatives.
• Serve as the primary point of contact for new customers during onboarding.

Requirements

• Deep understanding of customer engagement.
• Passion for delivering outstanding service.
• Ability to develop training materials.
• Strong communication skills.
• Experience in SaaS environments is a plus.

Benefits

• Opportunity to work in a growing SaaS startup.
• Collaborate with industry leaders like Airbnb and Vrbo.
• Be part of a customer-centric team.
• Continuous learning and growth opportunities.