Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 20 weeks ago
Customer Service
Full Time
USA

Overview

As a Technical Support Engineer, you'll combine technical expertise with customer advocacy, supporting our customers and enhancing user experiences.

In Short

  • Design, build, and maintain tools using Laravel and Laravel Nova.
  • Develop and manage automated workflows within our customer support platform.
  • Create and update technical documentation and help articles.
  • Collaborate with customers and internal teams to resolve technical issues.
  • Work closely with various teams to identify opportunities for product improvements.

Requirements

  • Experience with Laravel and customer support.
  • Technical expertise in PHP and MySQL.
  • Strong problem-solving skills.
  • Ability to create comprehensive documentation.
  • Experience with customer support platforms like Intercom.

Benefits

  • Opportunity to work in a dynamic team environment.
  • Engagement with customers to improve product offerings.
  • Professional growth and development.
  • Work with a cutting-edge tech stack.
  • Flexible working arrangements.
Hospitable logo

Hospitable

Hospitable is a remote-only and fully distributed company that specializes in building innovative software solutions for Airbnb hosts, enabling them to manage their rentals autonomously. The company prides itself on its bold approach to tackling significant challenges and values diversity within its team, seeking candidates from various backgrounds. With a strong focus on customer satisfaction, evidenced by an impressive average CSAT of 87%, Hospitable is dedicated to delivering exceptional user experiences and continuously improving its processes. The company fosters a collaborative environment where team members are empowered to grow and excel in their roles.

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