Remote Otter LogoRemoteOtter

Community Manager - Remote

Posted 8 weeks ago
Customer Service
Full Time
USA

Overview

As a Community Manager, you will work on growing our new online customer community, with the aim of having 50% of our 15,000+ subscriber base actively engaged by the end of the year.

In Short

  • Increase customer engagement in the community through proactive posting of content
  • Collaborate with Product, Engineering, and other teams to showcase the work they are delivering
  • Act as a bridge between support and marketing
  • Report to the Head of Marketing
  • Celebrate top contributors and highlight them as experts
  • Provide support on a public channel
  • Maintain brand tone of voice and communication style
  • Drive customers to self-serve their support queries

Requirements

  • Experience in community management
  • Strong communication skills
  • Ability to collaborate with cross-functional teams
  • Proactive approach to customer engagement
  • Experience in support and marketing

Benefits

  • Remote-only work environment
  • Flexible working hours
  • Opportunity to work with a distributed team
  • Engaging company culture
Hospitable.com logo

Hospitable.com

Hospitable.com is a forward-thinking software company dedicated to enhancing the Airbnb experience for hosts and guests alike. With a focus on creating state-of-the-art products and user experiences, the company empowers short-term rental operators by integrating innovative features such as smart device management and dynamic pricing. Hospitable.com values exceptional talent from diverse backgrounds and fosters a culture of boldness and collaboration, encouraging team members to take on significant challenges and contribute to the evolution of their product. As a fully-distributed team, they prioritize high-velocity shipping of features that solve real problems, ensuring a seamless experience for their users.

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