Community Manager - Remote

Overview

As a Community Manager, you will work on growing our new online customer community, with the aim of having 50% of our 15,000+ subscriber base actively engaged by the end of the year.

In Short

• Increase customer engagement in the community through proactive posting of content
• Collaborate with Product, Engineering, and other teams to showcase the work they are delivering
• Act as a bridge between support and marketing
• Report to the Head of Marketing
• Celebrate top contributors and highlight them as experts
• Provide support on a public channel
• Maintain brand tone of voice and communication style
• Drive customers to self-serve their support queries

Requirements

• Experience in community management
• Strong communication skills
• Ability to collaborate with cross-functional teams
• Proactive approach to customer engagement
• Experience in support and marketing

Benefits

• Remote-only work environment
• Flexible working hours
• Opportunity to work with a distributed team
• Engaging company culture