Support Center Receptionist II - Remote

Overview

The Support Center Receptionist II will serve as the first responder to all inbound calls to BCN, exemplifying core values through exceptional customer service.

In Short

• 100% Remote position open to candidates in Kentucky, Georgia, Tennessee, and South Carolina.
• Schedule includes varying days and hours each week.
• Must have reliable high-speed internet access.
• Pre-employment travel to Kentucky required for equipment and paperwork.
• Competitive pay and comprehensive benefits package offered.
• Flexible schedules to support work/life balance.
• Up to 24 days of PTO in the first year.
• 8 paid holidays including Thanksgiving and Christmas Eve.
• Educational assistance and continuing education credits available.
• Expected to maintain professionalism and compassion in customer interactions.

Requirements

• Associate degree in a business-related field preferred; High School Diploma or GED required.
• Past customer service experience is necessary.
• Exceptional interpersonal relationship skills required.
• Ability to manage multiple priorities with attention to detail.
• Must demonstrate accountability and work independently.
• Ability to handle confidential matters discreetly.
• Knowledge of medical terminology is a plus.
• Strong working knowledge of phone and computer equipment required.
• Compliance with health and vaccination policies is expected.

Benefits

• Competitive pay and comprehensive benefits.
• Flexible schedules for work/life balance.
• Generous PTO and paid holidays.
• Educational assistance and discounts for college tuition.
• Free continuing education credits.