HMGA Supervisor - Remote

Overview

As an HMGA Supervisor, you will play a pivotal role in managing the daily operations of the Horace Mann General Agency (HMGA) team. This role is perfect for a results-driven leader who excels in coaching, training, and performance optimization. You’ll guide a team of HMGA representatives, ensuring they provide exceptional service and meet key performance goals.

In Short

• Lead and coach HMGA representatives to improve efficiency and sales performance.
• Develop talent by hiring, onboarding, and training new representatives.
• Drive performance to meet sales targets and maintain compliance.
• Collaborate across departments for smooth operations.
• Support agents in resolving challenges related to products and processes.
• Monitor and optimize performance through targeted training strategies.
• Analyze and report on key performance indicators.

Requirements

• Sales, Customer Service, and Contact Center experience preferred.
• H.S. Diploma or GED required; bachelor’s degree preferred.
• Strong leadership and coaching skills.
• Excellent problem-solving and decision-making abilities.
• Ability to analyze data and implement process improvements.
• Customer-centric mindset with a passion for delivering exceptional service.

Benefits

• Competitive salary with sales incentives.
• Opportunities for professional development.
• Supportive work environment.
• Comprehensive benefits package.
• Work-life balance initiatives.