Fraud Operations Analyst - Remote

Overview

We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team.

In Short

• Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally.
• Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues.
• Develop and optimize processes for handling fraud requests, ensuring efficiency and accuracy.
• Investigate and analyze suspected fraudulent activities, making data-driven decisions to prevent and mitigate risks.
• Cultivate and maintain strong working relationships with third-party fraud prevention vendors and partners.
• Lead and coordinate fraud prevention projects, from planning and execution to monitoring and reporting.
• Collaborate with cross-functional teams to implement fraud prevention measures and strategies.
• Ensure projects are completed on time and within budget, delivering measurable results.

Requirements

• Bachelor's degree in a related field.
• Proven experience in fraud prevention or related roles.
• Proficiency in project management methodologies and tools.
• Proven experience in MySQL and data analytic tools.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Familiarity with fraud detection software and industry best practices.
• Detail-oriented with a commitment to maintaining data confidentiality and integrity.
• Ability to adapt to a fast-paced environment.
• Experience in the payment, e-commerce or travel industry is a plus.

Benefits

• Well-funded startup with competitive salary and pre-IPO equity packages.
• Unlimited PTO.
• Travel stipend.
• Access to co-working space and work-from-home stipend.
• Generous parental leave above industry standards.
• Entrepreneurial culture with open communication.
• 100% employer paid Medical, Dental and Vision coverage.
• Access to Disability & Life insurance.
• Health Reimbursement Account (HRA).
• 401k plan access.