Guest Relations Specialist - Remote

Overview

We are currently seeking detail-focused and service-oriented individuals to join our team as Booking Experience Advisor. In this role, you'll assist clients throughout the reservation process by helping organize trip components, reviewing available options, and ensuring planning details remain accurate from initial request through confirmation.

In Short

• Support clients with organizing travel arrangements and itinerary components
• Review reservation choices across approved supplier platforms
• Share helpful insights aligned with traveler interests and expectations
• Coordinate confirmations and assist with adjustments when needed
• Respond to client questions using email, phone, and messaging systems
• Track updates and maintain accurate planning documentation
• Participate in onboarding sessions and ongoing development activities
• Flexible remote work environment
• Exposure to professional booking tools and supplier resources
• Collaborative environment with mentorship availability

Requirements

• Clear written and verbal communication skills
• Strong organization and attention to planning details
• Comfortable navigating web-based systems and communication platforms
• Ability to manage responsibilities independently in a remote setting
• Reliable internet access and basic technical familiarity
• Must be at least 18 years of age
• Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions
• English language communication proficiency required

Benefits

• Step-by-step onboarding support and continued learning access
• Eligibility for incentive opportunities and travel-related benefits