Customer Assistance Specialist - Remote

Overview

This role involves providing coordination support to travelers, ensuring their plans are organized and on track while working in a flexible remote environment.

In Short

• Connect with clients to review trip details and preferences.
• Assist with coordinating accommodations and transportation services.
• Share updates related to reservation progress.
• Respond to traveler questions via email and phone.
• Support itinerary adjustments and follow-up requests.
• Keep coordination records accurate within tracking platforms.
• Participate in onboarding and ongoing learning opportunities.
• Enjoy a fully remote work structure.
• Access travel coordination tools and supplier networks.
• Opportunity for career progression in planning or advisory roles.

Requirements

• Clear and professional communication with clients.
• Enjoy organizing details and supporting planning processes.
• Comfortable working independently in a virtual environment.
• Ability to manage multiple coordination tasks accurately.
• Confidence using online systems and communication platforms.
• Must be at least 18 years old.
• Authorized to work in the USA, UK, Mexico, Australia, Spain, or approved regions.

Benefits

• Flexible scheduling that supports independent workflow.
• Structured onboarding with step-by-step guidance.
• Continued learning opportunities for skill enhancement.
• Eligibility for travel-related incentives and recognition programs.
• Opportunity for career advancement.