Client Experience Advisor - Remote

Overview

We are currently expanding our team and inviting applications for a Client Experience Advisor position. In this role, you'll assist individuals as they organize upcoming travel plans by helping coordinate arrangements, sharing helpful updates, and supporting a smooth planning process from start to confirmation.

In Short

• Communicate with clients to gather travel preferences and important planning details
• Assist with coordinating trip components such as accommodations, transportation, and activities
• Provide progress updates regarding reservations and scheduling timelines
• Help review destination and package options using approved supplier platforms
• Respond to questions through email, phone, and secure messaging channels
• Maintain accurate coordination notes and client records
• Participate in onboarding activities and continued learning sessions
• Flexible scheduling options designed around independent workflow
• Guided onboarding support with access to ongoing training resources
• Opportunities to grow into expanded planning or advisory pathways

Requirements

• Strong communication skills with a client-focused mindset
• Reliable organization and attention to detail
• Comfort navigating online tools and communication platforms
• Ability to manage responsibilities independently in a virtual environment
• Background in customer-facing roles, hospitality, scheduling, or administrative support is helpful but not required
• Must be at least 18 years of age
• Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Benefits

• Exposure to established travel planning systems and supplier networks
• Eligibility for travel-related incentives and recognition opportunities